A carefully cultivated and well-maintained database is one of your best assets.  It allows you to reach out to existing and potential customers with information about your products and services.  With effective and consistent communication, you can often uncover new sales opportunities within your own database.

TopLine Dash, the premiere dashboard tool for Act!, includes two new major features with the release of Act! v16 which will greatly enhance your analytic abilities within Act!.

The first new feature is our most frequently requested feature — the ability to choose colors for your dashboard charts.

Thank you to all of our Act! Road Show attendees. As promised, below are answers to your questions asked during the event. 

1.     What if there are company duplicates, how would you clean this up?

a.     From the Contact list activate edit mode and update the company name so it matches the other company’s name.

You may often hear that a customer relationship management (CRM) system is very flexible, but what should you look for when someone tells you that a CRM is flexible? Here are six things to consider: 

1.      User flexibility: Adoption is key for the success of any CRM implementation.

In an era where there are lots of good reasons to be concerned about online security, it is reassuring to know there are organizations who take online security very seriously.  As a CRM hosting provider, also known as cloud services, TopLine Results embarked on a months-long process of completing a SOC2 Type 1 audit of its datacenter hosting operations in order to assure our customers that we maintain the confidentiality of our customers’ information in a secure manner and that the information will be available when it is needed.

In my next few posts, I would like to share some of my favorite (but not so obvious) CRM integration features available in Outlook.  The first we will review is accessing custom fields from the CRM activity form directly from Outlook.

As summer winds down we begin to rev up for the release of Act! v16.  What better way to celebrate the release than with a live road show!  TopLine Results will be hosting the official Act! Road Show on Thursday, September 19 at our Pewaukee, Wisconsin, office.

Did you know that you can view your Act! custom fields on your mobile?  It’s a simple process to add them to the mobile form with Act! Premium Mobile. First add the custom field to your Act! Layout — it can be a custom field for Contacts or Opportunities.

If you experience issues with Act! such as calendars not displaying properly, deleting your Act! preferences can resolve these type of issues.  This process does not affect your data, it  simply resets the minor configuration changes that you may have made to the program on your workstation only.

Nearly every day I talk to companies who are considering whether to distribute tablets to their sales reps for handling email, sales tools and CRM applications.  Recently, we reviewed the options using Microsoft Dynamics CRM for one of our current customers.