A View from the TopLine

TopLine Add-On Products Update: A Letter from Fred Varin

From the desk of Fred Varin, President, TopLine Results:

When I first started this company in 1999, we were an Act! Partner specializing in their products and services. Since then, we have grown to provide the best service possible in CRM technology, analytics, and marketing solutions that help businesses meet and exceed their goals.

Calling all Act! Users…Important Announcements for 2021

Last year ended with the exciting release of the new Act! Web SaaS product launched in Q4

This year the excitement continues with the next release of Act! – v23 due for release in March!

Currently in testing, feature updates will include:

Outlook enhancements for activity settings and email history
Word integration and support for 64-bit Office with improved user interface
Quality improvements with fixes for over 50 issues
…and more!

V23 has been a long-awaited release!

2021 also brings the annual price increase for current Act! customers on their next renewal beginning April 1st.

Parse a CSV file from an Email using Power Automate

In your everyday tasks, it’s important to keep an organized workflow. Sometimes, keeping processes in line while working with different apps, services, files, and other data can get a bit messy. That’s where Microsoft’s Power Automate tool comes in handy.

Sales and Marketing Alignment: Your 2021 SuperPower

Regardless of the data you read, great alignment of your sales and marketing teams can be your superpower:

8% to 32% increase in revenue1, 2
38% higher win rates2
6.1% increase in average deal size1
36% increase in customer retention2
27% faster profit growth3

Experiencing any one of those performance indicators could turbo-charge your year! However, most organizations see multiple benefits from sales and marketing alignment, not just one.

Undoing Past Mistakes: Recovering Deleted Records in Zoho CRM

No one is perfect, and that certainly holds true when it comes to data management. Everyone deletes something that they wish they had not. It may have been a simple mis-click, but that critical record is gone now, and you need it back ASAP! Luckily, Zoho CRM takes our clumsy human nature into account and has given us a safety net we can rely on to keep our data from being accidently deleted: a Recycle Bin.