People who have used Dynamics CRM in the past know that historically the only way to get your CRM contacts into Outlook was to use the Dynamics CRM Outlook plugin.  This was an app that you would install on each user’s computer which provided for integration and synchronization between Outlook and Dynamics.

Microsoft Dynamics 365 is a very mature product that has been around for over 15 years now.  It has been enhanced in innumerable ways over its lifespan and it is truly a modern and impressive web app.

However…

Some administrative features are starting to show their age and need a facelift.