Troubleshooting TopLine Dash and Designer – Getting it to Start

If you are trying to install TopLine Dash and/or TopLine Designer and when you open ACT! you are not seeing the menus or toolbar items that you are expecting, then follow these instructions.  Also, if you see the menu or toolbar items but they do nothing when you click on them, these instructions should help as well.

1. Make sure you have the right version installed.  For TopLine Dash, there are many versions that only work with specific versions of ACT!.  If you try to install the wrong version, it won't work.  Check out our download page to find out exactly which version you should be using.
   http://www.toplineresults.com/products/downloads.htm
   If you find that you have the wrong version installed, uninstall the Dashboard and/or Designer and delete the DependentDLLs.xml file located in the appdata folder (open My Computer and in the address bar type, "%appdata%act" then open the folder for your version of ACT! and delete the file).  Now reinstall the correct version.
2. If that didn't work, you may have a problem with your ACT! install.  ACT! adds what are known as Policy files which are supposed to be registered with .NET during install.  Sometimes this doesn't happen correctly.  If you are using ACT! 2008 10.0.1 or lower, you should look in your C:WindowsAssembly folder and you should see LOTS of files that have the words ACT and Policy in them.  If not, then this is your problem.  If you are using ACT! 2008 10.0.2 or higher, then the policy information is buried in an XML file. It is located in C:WindowsMicrosoft.NETFrameworkv2.0.50727CONFIGMachine.config.  If you edit this file in notepad, you should see some mention of ACT! files.  If not, then this is your problem.
   If this is your problem then you should uninstall ACT! and uninstall .NET completely (search google for how to completely uninstall .NET) and then reinstall both.  You can also try to copy the relevant section from a working computer into the non-working computer's machine.config file, but make sure you have a backup of that file because you can mess up your machine.  Attached to this posting is a text file that contains the missing part of the config file.  This was taken from a machine running ACT! 2009 11.1.

These are the most common problems with getting Dash and Designer to work.

act-asm.txt (30.81 kb)