A View from the TopLine

NPS – Net Promoter Score Made Simple

Net Promoter Score (NPS) has gained significant acceptance among business executives. Some are using it to measure improvements in their business operations – even to the extent of tying compensation to it. But what is NPS exactly?

Net Promoter Score is a metric used to measure the loyalty of a customer or an employee.

Salesforce and Manufacturing Cloud

Salesforce, after a record 2nd quarter of $4.0 Billion (up 22% from last year), announced a series of new vertical templates. In this blog, we are going to take a very high-level look into the new Manufacturing Cloud.

The idea behind Manufacturing Cloud is to more closely align Sales and Operations, so that sales forecasts and the manufacturing demand planners are in synch.

The Five “A”s to CRM Success

At TopLine Results, we work hard to advise our customers on the best solution to address their needs. Because we are not limited to one product line, we take a client centric approach to problem-solving. Here are some tips based on our experience. They are the five “As” to consider when selecting and implementing a successful CRM.

Appropriate

CRM platforms come in many shapes and sizes with a wide range of price points.

Microsoft Flow and Dynamics 365

Microsoft Dynamics CRM has had a native workflow engine almost since inception. For the most part, this has been a great automation tool. It provides a very easy-to-use way to automate simple processes in your CRM database. Also, there is a way to extend the functionality of the native workflow engine using C# and .NET so even if you can’t do something out-of-the-box, it is possible to write some code to get it done.

Dan’s Desk: A Series of Security Memos – Carelessness

Security Memo 5: Carelessness

**This is the last memo in a series, straight from Dan's desk, helping you understand more about easy security steps for your work and personal use. Read the fourth memo in this series.**

An overwhelming 80% of corporate security professionals and IT administrators indicated in a recent survey that "end user carelessness" constituted the biggest security threat to their organizations, surpassing the ever-present peril posed by malware or organized hacker attacks.

Dan’s Desk: A Series of Security Memos – Passwords

Security Memo 4: Passwords

**This is part of a series of memos, straight from Dan's desk, helping you understand more about easy security steps for your work and personal use. Read the third memo in this series.**

The easiest way to protect yourself and your company from cyber threats is by having a strong password.

Dan’s Desk: A Series of Security Memos – Whaling

Security Memo 3: The Dangers of Whaling

**This is part of a series of memos, straight from Dan's desk, helping you understand more about easy security steps for your work and personal use. Read the second memo in this series.**

In an effort to further enhance your company’s cyber defenses, we want to highlight a common cyber-attack that everyone should be aware of – whaling.

Finding Your Way

Google Maps and I are good friends. Sometimes I ignore Google Maps advice, because I think I know better, only to find myself in a traffic jam that Maps was trying to help me avoid. Consequently, sometimes even when I know where I am going and how to get there, I’ll check Google Maps to make sure I am not headed toward a traffic accident or a long construction delay.

Fred Varin attends VetsNet Roundtable

VetsNet Roundtable

TopLine Results doesn't just say they support U.S. veterans, but hires them as well. Our marketing consultant, Madison Knabe, is part of the Wisconsin Air National Guard. As part of our goal to give back to a community that secures our freedom on a day to day basis, Fred, TopLine's President, attended VetsNet Executive Roundtable.