Customer Insights - Data, combined with Customer insights - Journeys, helps marketing, sales and service teams create personalized interactions on a large scale. Its easy integration with Microsoft Dynamics 365 provides real-time insights, turning your marketing data into practical strategies for your team.
Dynamics 365 Customer Insights Services
Analyze
Analyze customer data across various sources to gain insights and improve engagement strategies.
Personalize
Personalize customer experiences with detailed profiles and real-time analytics.
Optimize
Optimize your marketing efforts with advanced segmentation and targeted campaign tools.
See how we can help you with Dynamics 365.
Journeys
Dynamics 365 Customer Insights - Journeys uses AI and natural language processing to dynamically engage customers across email, text, and push notifications. This platform enables businesses to create real-time, trigger-based customer journeys, personalizing experiences and enhancing interactions at every touchpoint.
Real-time Interaction Management
Engage customers across various channels like email, SMS, and push notifications instantly based on their actions.
Trigger-based Journeys
Set up automated customer journeys that activate based on specific behaviors or events.
Personalization
Tailor customer interactions using detailed profiles built from aggregated data across sources.
Compliance Management
Ensure marketing activities comply with regulations.
Integration Capabilities
Seamlessly connect with other tools and platforms to enhance marketing efforts.
Data
Dynamics 365 Customer Insights - Data integrates seamlessly with Customer Insights - Journeys to create a unified platform. This tool consolidates customer data into detailed profiles, offering real-time insights and advanced analytics for better decision-making. Enhance targeted engagements with a comprehensive understanding of customer needs and behaviors. Streamline data management and journey creation for more effective customer relationship management.
Unified Customer Profiles
Combines transactional, behavioral, and demographic data to create comprehensive customer views.
Advanced Analytics
Utilizes prebuilt AI models or supports custom AI/ML model development for deep insights.
Data Governance
Ensures high data governance and compliance levels backed by Microsoft Azure.
Privacy and Security
Built-in tools support adherence to privacy laws and regulations.
Why Topline for Customer Insights?
As a Microsoft Silver Certified Partner for over 15 years, TopLine Results delivers extensive expertise in Customer Insights. Our experience allows us to provide you with the tools to fully leverage Dynamics 365 Customer Insights. We are here to provide reliable, cutting-edge solutions tailored to your unique needs.
Learn more about our 25 years of experience of technical marketing expertise,
delivering positive outcomes for our clients.
Dynamics 365 Customer Insights Pricing
$1,700*
Per tenant/month
Deliver connected customer journeys and campaigns with unified customer data. Includes up to 4 environments, 100,000 Unified People and 10,000 Interacted People.
*Pricing can be as low as $1,000 per tenant/month it you have qualifying Microsoft Dynamics 365 licenses
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