Microsoft Dynamics CRM

Microsoft Dynamics CRM makes it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts, and automate the sales process to ensure a shorter sales cycle, higher close rates and improved customer retention. 

Manage work more easily.  Microsoft CRM delivers CRM functionality as a natural extension of Microsoft Office Outlook.

Build stronger relationships.  Use a centralized, customizable view of your customer relationships. 

Increase sales success.  Shorten the sales cycle and improve win rates with lead and opportunity management, automated lead routing, sales process management and competitor tracking.  Report on sales activities and contact history.

Analyze performance.  Comprehensive reports let you forecast sales, measure business activity, track sales and service success and identify trends, problems and opportunities.

Familiarity - Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities directly within the familiar Microsoft Outlook client and also integrates with Microsoft products you use everyday such as Microsoft Word and Excel.

Flexibility - With point-and-click customization, role-based forms, declarative design, and powerful developer tools, Microsoft Dynamics CRM can be easily customized to support your evolving needs.

Solutions - Microsoft Dynamics CRM incorporates many powerful capabilities from Microsoft Office, Microsoft SharePoint, Microsoft Dynamics ERP and other leading solutions so you can maximize your investment and increase your productivity.

This release of Microsoft Dynamics CRM 2011 provides new and enhanced features to increase your organization's effectiveness and productivity, including:

• Improved Microsoft Office interface
• Advanced user personalization
• Global customizations
• Role-based forms and views
• Inline data visualization
• Dashboards
• Contextual document management
• Recurring activities queues
• Social media wave

Hosting

TopLine Results offers affordable and flexible Microsoft Dynamics CRM hosting options - including a plan with no software investment costs.  We have a plan to meet every company's budget and wish list!

Consulting & Support

The TopLine Results team has established a track record of success in CRM implementations due to proven consulting methodology, business process expertise, team collaboration and advanced technical experience. 

Training

Customizable training for users and administrators ensures a smooth transition to CRM and high end-user acceptance and adoption.