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The TopLine Results Promise
TopLine Results offers customer relationship management (CRM)
solutions to boost effectiveness and efficiency in key areas of
your business. Our experts deliver CRM solutions to meet your
business objectives, exceed your expectations and ensure the
complete success of your CRM initiative.
Why choose TopLine Results?
Best Choices
- TopLine Results specializes in the industry-leading,
most widely accepted CRM software solutions including:
ACT!,
Sage SalesLogix,
Sage CRM and
Microsoft Dynamics CRM.
- We provide expertise in on-premise implementation or
hosted ‘cloud-based’ CRM solutions.
- Consulting and training are offered on-site and via
remote access.
- We can customize a solution just for you ...
one that meets your needs and fits within your budget.
Proven Consulting Methodology
- Each project is carefully analyzed and scoped to provide
you with a proposal that best meets your
unique requirements.
- We use project management tools to track progress and
timelines . With our prioritized checklists, you can rest
assured that we'll cover all of the details necessary to
make your project a success.
- In our projects we provide clear road maps and we
routinely develop blue prints for complicated
implementations.
- You can expect a fast, efficient, yet thorough
implementation with our expedient and effective methodology.
Superior Business Process Expertise
- Effective consulting starts with listening to your needs
and interviewing key individuals involved in the various
functions of your business.
- We challenge you in order to gather all the details
about your current business processes and clearly understand
your objectives. We ask you about the "pain points" of your
business, so that we can uncover improvement opportunities.
- We search for important clues and leave nothing to
chance. We scope your project in order to keep it on budget
and on schedule.
- Our consultants are also trainers, therefore they have
in-depth understanding of users' challenges and
preferences. Their insight typically leads to high
user acceptance and adoption.
- We are experienced at completing projects which provide
high value & above average ROI.
Advanced Technical Consulting Expertise
- Our team of consultants maintain multiple product
certifications which are updated annually to stay current.
- We create and develop effective workflows for sales,
marketing, customer support and project management.
- Most complex legacy data can be imported into your new
CRM system.
- We provide creative and elegant ways to integrate
solutions and avoid data duplication.
- Our engineers are at the forefront of business
intelligence. We develop report templates, interactive
dashboards and alerts, providing you with simple tools for
data analysis & decision-making.
- We have years of experience and deep domain expertise in
remote offices and the special needs of a mobile sales
person. Our expertise in data synchronization, web
solutions, terminal services and Citrix technology provide
you with data access and effective support for your sales
team any time, anywhere.
- We specialize in over-the-air (OTA) mobile solutions.
- Our engineers manage our CRM servers in our datacenter
and they are routinely implementing CRM in complex virtual
IT infrastructures.
- Our company has developed commercially available
world-class CRM add-on software and we leverage these
advanced programming skills to produce powerful solutions
for your business.
Extraordinary Team Collaboration
- A successful implementation requires a strong consulting
team.
- Strong collaboration between each TopLine Results team
member provides you with multi-dimensional expertise in
business processes, technical knowledge, training and
support.
- Our team approach to your CRM project delivers the best
results and the highest level of customer satisfaction.
- We are flexible and welcome your participation or we can
work independently to achieve your CRM goals.
- As a collaborative team we care deeply about your
satisfaction and the results of your CRM implementation.
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