TopLine Results Corporation - Sage and ACT! Certified Consultants
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Fast. Reliable. Affordable CRM. Customized Customer Relationship Managment (CRM) Solutions with ACT! by Sage, SageCRM SalesLogix, SageCRM and TopLine Dash from Milwaukee, Chicago, Indianapolis, St. Louis, Los Angeles and Orange County.

TopLine Alerts FAQ

 

How does TopLine Alerts work with Microsoft Exchange?

Alerts can work with Microsoft Exchange if SMTP services are enabled. 

Why can't I store my backup on a network drive?

Alerts is a Windows service that runs under the local SYSTEM user.  Change the service user using the Services Control Panel.  Right click on "TopLine Alerts", and select Properties.  Go to the Log On tab, and enter an account which has access to the network drive.

Why doesn't Alerts overwrite my old PDF/XLS file?

Overwrite permission was added to version 2.2.3 of Alerts

After upgrading to the latest ACT! 2008 build (v10.0.3) my backups in TopLine Alerts no longer work.

This is an error that was introduced in 10.0.3.  The solution is to go to your ACT! install folder and find any file that starts with Xceed (I believe that there are three of them) and copy them to the TopLine Alerts install folder.  After you do this, restart the TopLine Alerts service and the backup will work.

 

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