|
SalesLogix |
Sage CRM
|
Microsoft CRM |
ACT! Prem for Web |
ACT! Premium
|
|
Easy of use and adoption
|
Excellent |
Excellent
|
Excellent |
Best |
Best
|
|
Scalability (users)
|
Hundreds |
Hundreds
|
Hundreds |
Under 100
|
Under 100
|
|
Flexibility to integrate/customize
|
High |
High
|
High |
Limited SDK |
Limited SDK
|
|
Web client
|
Web-based is an
add-on |
Yes (web-based)
|
Yes (web-based) |
Yes (web-based) |
No
|
|
Hosting available and
optional
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Offline-access
|
Yes - Sync to Client |
Yes- Solo
|
Yes |
No |
Yes-Sync
|
|
Outlook synchronization
and integration
|
Contacts, email and calendar,
automatic |
Contacts, email and calendar,
automatic
|
Contacts, email and calendar,
automatic |
Email only |
Email and calendar
|
|
Customizable fields
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Customizable new tables
|
Yes |
Yes
|
Yes |
No |
No
|
|
Customizable dashboard
|
Yes |
Yes
|
Yes (w/ SharePoint) |
No |
No
(See TopLine Dash)
|
|
Client hardware requirements
|
512 MB RAM |
Light
|
Light |
Light |
512 MB RAM
|
|
SQL database (Sage CRM
and SLX are also Oracle) Sage CRM is also DB2
|
Yes - not included |
Yes - not included
|
Yes - not included |
Yes - included |
Yes - included
|
|
Field security
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Security profiles
|
Yes |
Yes
|
Yes |
Yes but limited |
Yes but limited
|
|
Licensing is per named
user
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Optional licensing per
concurrent user (additional cost applies)
|
Yes |
No
|
No |
No |
No
|
|
Summary reports
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Account view
|
Yes |
Yes
|
Yes |
Yes
|
Yes
|
|
Contact management (companies,
persons, communications)
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Crystal Reports integration
|
Yes |
Yes
|
Yes |
No |
No
|
|
Duplication check
|
Yes |
Yes
|
|
No |
Yes
|
|
Library / document drop
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Document attachments
|
Yes |
Yes
|
Yes |
Yes (no labels) |
Yes
|
|
Citrix
|
Yes |
Web
|
Web |
Web |
Yes
|
|
Multi-currency
|
Yes |
Yes
|
Yes |
No |
No
|
|
Multi lingual support
|
No |
Yes
|
Yes |
No |
No
|
|
Team CRM (e.g. East coast,
West coast, sales team, support team)
|
No |
Yes
|
Yes |
No |
No
|
|
Territory and team security
|
Yes |
Yes
|
Yes |
Only at contact level |
Only at contact level
|
|
Opportunity workflow
|
Yes |
Yes
|
Yes |
No |
No
|
|
Opportunity management
|
Yes |
Yes
|
Yes |
No |
No
|
|
Quote production
|
Yes |
Yes
|
Yes |
No |
Yes
|
|
Sales forecasting
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Sales reports
|
Yes |
Yes
|
Yes |
Yes |
Yes
|
|
Marketing functionality
campaign management
|
Yes |
Yes
|
Yes |
No |
No
|
|
Lead management
|
Yes |
Yes
|
Yes |
Limited |
Limited
|
|
Lead workflow / process
|
Yes |
Yes
|
Yes |
Limited |
Limited
|
|
Marketing reports
|
Yes |
Yes
|
Yes |
No |
No
|
|
Mass email
|
Limited |
Yes
|
Yes |
Limited |
Limited
|
|
Outbound call handling
|
Yes |
Yes
|
Yes |
No |
Yes
|
|
Target lists
|
Yes |
Yes
|
Yes |
No |
No
|
|
Customer care functionality
case and solutions pipeline
|
Yes |
Yes
|
Yes |
No |
No
|
|
Case reports
|
Yes |
Yes
|
Yes |
No |
No
|
|
Case SLA management
|
Yes |
Yes
|
Yes |
No |
No
|
|
Case workflow
|
Yes |
Yes
|
Yes |
No |
No
|
|
Cases
|
Yes |
Yes
|
Yes |
No |
No
|
|
Solutions
|
Yes |
Yes
|
Yes |
No |
No
|
|
Solutions workflow
|
Yes |
Yes
|
Yes |
No |
No
|
|
CTI
|
Yes |
Yes
|
|
No |
Yes
|
|
Mobile (connected PDA)
|
Yes |
Yes
|
Yes |
No |
No
|
|
Outlook synchronization
for PDA (Blackberry, Palm, PocketPC)
|
Yes |
Yes
|
Yes |
No |
No
|
|
Exchange synchronization
(optional)
|
Yes |
Yes
|
Yes |
No |
No
|
|
Lotus Domino integration
|
No |
Yes
|
No |
No |
Yes (6.5 or higher) |
|
ACCPAC Advantage Series
integration
|
Yes |
Yes
|
No |
No |
No
|
|
Web self service for clients
(additional license required)
|
Yes |
Yes
|
Yes |
No |
No
|
